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Frequently Asked Questions

General Questions

PNW Kyne is a Pacific Northwest lifestyle brand inspired by the outdoors, adventure, and the connection people share with the region.

Rooted in family, community, and exploration, our apparel and gear are designed for those who live for the mountains, forests, rivers, and the spirit of the Pacific Northwest.

PNW Kyne represents family, connection, and Pacific Northwest living. The word "Kyne" reflects the bond between people, the outdoors, and the shared adventures that bring communities together.

315° USA symbolizes the direction of the Pacific Northwest on a compass, and the mindset behind PNW Kyne, family, adventure, and connection to the outdoors. It reflects our roots, our values, and the spirit of those who live for the wild places of the region.

PNW Kyne is based in Spokane Valley, Washington, and inspired by the landscapes, culture, and lifestyle of the Pacific Northwest. Our brand is built around the connection people share with the outdoors, community, and adventure.

Orders & Shipping

We currently ship within the United States, making it easy for customers across the country to bring a piece of the Pacific Northwest lifestyle home. Shipping options and delivery times are available at checkout.

Shipping costs are calculated at checkout based on your location, order size, and selected shipping method. We also offer free shipping on orders of $55 or more.

Yes, we offer free shipping on orders of $55 or more. Orders below that amount will have shipping calculated at checkout based on your location and order size.

Yes, we offer expedited shipping options at checkout when available. Delivery times and rates are based on your location and the shipping method you choose.

Most orders are processed within 2–5 business days. Once shipped, delivery typically takes 3–7 business days depending on your location and the shipping method selected at checkout.

Yes. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its delivery every step of the way.

We want you to love your order. If there’s an issue with your purchase, please contact us within the timeframe outlined in our return policy, and we’ll do our best to make it right.

For full details on eligibility, returns, and exchanges, please visit our Return Policy page.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and photos of the issue. We’ll review it and work quickly to make it right.

If you need to cancel an order, please contact us as soon as possible. We process orders quickly, so cancellations can only be made before the order has been fulfilled or shipped.

Product Questions

Most of our apparel uses a modern unisex fit and runs true to size for most customers.

Click Here for size charts

Our shirts feature a modern unisex fit designed to be comfortable, versatile, and true to size for most customers. They offer a balanced fit, not too tight and not too loose, making them great for everyday wear.

Our shirts are made from premium, soft-touch fabrics designed for comfort and durability. Most styles use Airlume combed and ring-spun cotton, with select heather colors blending cotton and polyester for added softness and flexibility.

Our shirts are made with pre-shrunk fabrics to help minimize shrinkage. For best results, we recommend washing in cold water and tumble drying on low heat to maintain fit, softness, and print quality.

To keep your apparel looking its best, we recommend washing inside out in cold water and tumble drying on low heat or air drying when possible. Avoid bleach and high heat to help preserve the fabric, fit, and printed design.

Some of our products are printed in-house, while others are produced through trusted print partners to help us offer a wider range of styles and designs.

No matter how they’re made, we focus on quality, comfort, and durability in every product.

Some of our designs are limited edition or seasonal releases, while others remain part of our core collection. Availability can vary, so once a design is gone, it may not always return.

Applying your decal is simple. For the best results, make sure the surface is clean, dry, and smooth before applying.

We also provide step-by-step instructions and a video tutorial on our Decal Application Instructions page to help guide you through the process.

Decal Application Instructions

Business & Community

Yes, we offer wholesale ordering through our official wholesale partner, FAIRE. If you're interested in carrying PNW Kyne products, you can shop our wholesale catalog through FAIRE at pnwkyne.faire.com or contact us directly for more information.

No, PNW Kyne does not currently operate any permanent retail store locations. We are primarily an online brand, with select in-person appearances at regional events, markets, and pop-up vendor shows throughout the Pacific Northwest.

Yes, we offer digital gift cards, making it easy to share the PNW Kyne lifestyle with friends and family. Gift cards are delivered electronically and can be used toward any purchase in our online store.

Buy a Gift Card

You can contact our customer support team by filling out the contact form at the bottom of this page, emailing us at support@pnwkyne.com, or messaging us through our official social media channels. We typically respond within 24-48 business hours.

Stay in the loop with PNW Kyne’s latest drops, exclusive offers, events, and behind-the-scenes updates by:

  • Joining Our Email ListSign up to get early access to new releases, special promotions, and brand news.
  • Following Us on Social Media – Connect with us on Instagram, Facebook, and other platforms for the latest updates and outdoor inspiration.

Don’t miss out! Life is best at 315° USA!

Vintage-style illustration of a Bigfoot standing beside a wooden FAQ signpost in a Pacific Northwest mountain forest, with signs for shipping, returns, sizing, and orders.

Still Have Questions?

Feel free to contact us with any other questions you may have regarding our products or services.