Shipping policy
Shipping & Delivery Policy
We want your PNW Kyne order to arrive as smoothly as possible. Because our products may be fulfilled from different locations and some items are made to order, processing and delivery times can vary by product.
Domestic Orders
We currently ship within the United States using available carriers and shipping methods shown at checkout.
Current shipping offers may include:
- Free shipping on qualifying orders of $55 or more
- Free shipping on eligible sticker and decal orders
Shipping rates and available methods are calculated or displayed at checkout.
Canada Orders
Shipping to Canada is available on eligible orders.
Applicable shipping rates will be shown at checkout.
Orders shipped outside the United States may take longer to arrive and may be subject to customs processing, duties, taxes, or other fees imposed by the destination country. Any such charges are the responsibility of the customer unless otherwise stated.
We do not currently offer worldwide shipping.
Processing & Production Times
Processing times vary depending on the product.
Many PNW Kyne apparel items are made to order and typically require additional production time before they are shipped.
Other products may be ready to ship sooner.
Orders containing multiple products may be fulfilled from different locations and may arrive in separate packages.
Production and processing times are estimates and may vary during busy periods, holidays, product launches, or due to circumstances outside our control.
Shipping & Delivery Times
Once your order has shipped, delivery time depends on the carrier, shipping method, destination, and current carrier conditions.
Estimated delivery dates provided at checkout, in order confirmations, or through tracking information are estimates and are not guaranteed unless specifically stated otherwise.
Carrier delays caused by weather, high shipping volume, service disruptions, or other circumstances outside our control may affect delivery times.
Tracking
When tracking information is available, it will be sent to the email address associated with your order.
Please allow time for tracking information to update after the carrier receives your package.
If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible through our Contact Us page.
Because some products are made to order and may enter production quickly, we cannot guarantee that an address can be changed after an order has been placed.
If a package is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be sent again.
Delivered but Missing Packages
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members or neighbors
- With your apartment office, mailroom, or parcel locker, when applicable
- Directly with the shipping carrier
Carriers may occasionally mark a package delivered shortly before it is physically delivered.
If you are still unable to locate the package after checking with the carrier and delivery location, please contact us and we'll help determine the appropriate next step.
Lost or Damaged Shipments
If your order arrives damaged or appears to have been lost in transit, please contact us as soon as possible.
Depending on the circumstances, we may request photos, tracking information, or other details to help resolve the issue with the carrier or fulfillment provider.
For damaged, defective, or incorrect products, please also review our Return & Refund Policy.
Questions
If you have questions about shipping, tracking, or fulfillment, please contact us through our Contact Us page:
https://pnwkyne.com/pages/contact-us
If you have trouble using the contact form, you may also email us at: