Refund policy
Return & Refund Policy
We want you to be happy with your PNW Kyne purchase. If something isn't right, we're here to help.
Returns
We accept eligible returns within 30 days of delivery.
To be eligible for a return, an item must be:
- Unworn and unused
- In its original condition
- Free from damage, stains, odors, or signs of wear
- Returned with original tags, when applicable
- In its original packaging, when applicable
You'll also need your order number or other proof of purchase.
How to Request a Return
Before sending anything back, please contact us through our Contact Us page with your order number and the reason for your return:
If you have trouble using the form, you can also email us at support@pnwkyne.com.
Please do not send a return to an address without first receiving return instructions from us. Unauthorized returns may not be accepted.
Once your return request is approved, we'll provide instructions for returning your item.
Return shipping costs for items being returned because you changed your mind, ordered the wrong size, or no longer want the item are the responsibility of the customer.
If an item is defective, damaged during shipping, or we sent you the wrong item, we'll work with you to resolve the issue and, when appropriate, provide a prepaid return label.
Exchanges & Size Changes
Because many of our products are made to order, we do not offer traditional direct exchanges.
If you need a different size, color, or product, please contact us first. Depending on the circumstances, we'll provide instructions for returning the original item and placing a new order.
For size, color, or product changes resulting from the item originally ordered, the customer is generally responsible for any return shipping costs and the cost of the replacement item.
The original item must meet our standard return requirements before a refund can be issued.
Because every situation is different, PNW Kyne may, at its discretion, offer an alternative solution when it makes more sense than returning an item.
If the item was defective, damaged, or we sent the wrong item due to an error on our part, we'll work with you to provide an appropriate replacement or refund at no additional cost to you.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives and contact us as soon as possible if:
- Your item arrives damaged
- The item is defective
- The printing or decoration is defective
- You received the wrong item
- You received the wrong size or product due to an error on our part
Please contact us through our Contact Us page and include your order number along with clear photos showing the problem.
If you have trouble using the form, you can also email us at support@pnwkyne.com.
In many cases, a photo is all we need to resolve the issue, and we may not require you to send the defective or incorrect item back.
We'll review the issue and determine the appropriate resolution, which may include a replacement or refund.
If a replacement is approved because of an error on our part or a defective product, we'll cover the applicable replacement and shipping costs.
Non-Returnable Items
The following items are not eligible for standard returns:
- Gift cards
- Personalized or custom-made items
- Items specifically identified as Final Sale
- Food and other consumable products, unless they arrive damaged, defective, or otherwise unusable
For hygiene and resale reasons, worn or used apparel and accessories are not eligible for return.
Discounted or sale-priced items are otherwise eligible for return unless the product is specifically identified as Final Sale.
Final Sale Items
Items marked Final Sale are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.
We'll clearly identify final-sale products or promotions when applicable.
Refunds
Once we receive and inspect your approved return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or credit card company may require additional time to post the refund to your account.
Original shipping charges are non-refundable unless the return is the result of an error on our part or the item arrived damaged or defective.
If you have not received your refund after the applicable processing time, please contact us through our Contact Us page.
If you have trouble using the form, you can also email us at support@pnwkyne.com.
Order Cancellations
If you change your mind about an order, please contact us as soon as possible through our Contact Us page.
If you have trouble using the form, you can also email us at support@pnwkyne.com.
Because many of our products are made to order, production may begin shortly after an order is placed. Once production has begun, we may not be able to cancel or modify the order.
We'll do our best to cancel the order before it is processed or shipped.
Once an order has shipped, it must be handled under our normal return policy.
Questions
If you have questions about a return, refund, size change, or replacement, please contact us through our Contact Us page:
If you have trouble using the form, you can also email us at support@pnwkyne.com.